altoravenique | Business Budget Essentials & Financial Management Solutions

Introduction

At altoravenique, we're committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices for our business budget essentials platform and services provided through altoravenique.sbs.

By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully and contact us with any questions about our privacy practices.

Information We Collect

Personal Information

When you create an account or use our services, we may collect personal information including your name, email address, phone number, business information, and payment details. We also collect information you provide when contacting our support team or participating in surveys.

Contact information (name, email, phone number)
Business details (company name, industry, size)
Account credentials and security information
Payment and billing information
Communication preferences and history

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, time spent on different sections, and your device information. This helps us improve our services and provide better user experiences.

Data Type	Collection Method	Purpose
Device Information	Automatic	Service optimization
Usage Analytics	Tracking cookies	Feature improvement
Session Data	Server logs	Security monitoring

How We Use Your Information

We use the information we collect to provide, maintain, and improve our business budget essentials platform. This includes processing your transactions, providing customer support, sending important updates about your account, and developing new features based on user feedback.

Primary Uses

Your information helps us deliver personalized budget management tools, generate relevant financial insights, and provide educational content that matches your business needs. We also use this data to detect and prevent fraudulent activities and ensure the security of our platform.

Marketing Communications

With your consent, we may send you promotional materials about new features, educational content, and special offers. You can opt out of these communications at any time through your account settings or by clicking the unsubscribe link in our emails.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances to provide our services effectively and comply with legal requirements.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering our services. These partners have access to your information only to perform specific tasks on our behalf and are obligated to maintain confidentiality.

Payment processors for secure transaction handling
Cloud hosting providers for data storage and platform operations
Email service providers for communication delivery
Analytics services for usage insights and improvements
Customer support tools for efficient issue resolution

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We may also share information to protect our rights, property, or safety, or that of our users or the public.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure data transmission, regular security audits, and restricted access controls.

Security Measures

We use industry-standard SSL encryption for data transmission, maintain secure servers with regular updates, and employ multi-factor authentication for account access. Our team receives regular security training and follows strict protocols for handling sensitive information.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Account Information: Retained for the duration of your account plus 7 years for financial records compliance

Usage Data: Typically retained for 24 months for analytics and service improvement purposes

Marketing Data: Retained until you opt out or request deletion, whichever comes first

When personal information is no longer needed, we securely delete or anonymize it. Some information may be retained in anonymized form for statistical purposes and service improvements.

Your Rights and Choices

You have several rights regarding your personal information, and we're committed to helping you exercise these rights. You can access, update, or delete your information through your account settings or by contacting us directly.

Access and Correction

You can view and update most of your personal information through your account dashboard. If you need assistance accessing or correcting your information, please contact our support team, and we'll respond within 30 days.

Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used format. This allows you to transfer your data to another service provider if desired. Contact us to request a data export.

Deletion Requests

You can request deletion of your personal information, subject to certain legal and contractual obligations. We'll honor deletion requests within 30 days, though some information may be retained for legal compliance or legitimate business purposes.

Request access to your personal information
Correct inaccurate or incomplete data
Delete your account and associated data
Opt out of marketing communications
Export your data in portable format

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and provide personalized content and features.

Types of Cookies

Our platform uses essential cookies for basic functionality, performance cookies to understand how you interact with our services, and functional cookies to remember your preferences and settings. We also use analytics cookies to improve our services.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform and limit your ability to use some features.

International Data Transfers

As a Canadian company, we primarily store and process your information within Canada. However, some of our service providers may process data in other jurisdictions. When we transfer data internationally, we ensure appropriate safeguards are in place.

We comply with applicable privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. For international transfers, we use standard contractual clauses and other approved mechanisms to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Policy Updates

Major policy changes will be communicated at least 30 days in advance, giving you time to review the updates and make informed decisions about your continued use of our services.

Privacy Policy